Order Cancellation
Full order cancellation with a complete refund is available only before your order is processed, produced or dispatched from our warehouse.
Once your parcel has been shipped out, cancellation requests cannot be accepted.
Returns Policy
We support product returns within 30 calendar days from the date you receive your package.
To qualify for a return, all returned goods must meet the following requirements:
- Items remain unworn, unused, undamaged and in their original condition;
- Complete original packaging, tags and accessories are intact;
- Valid order receipt or purchase proof must be provided when submitting a return application.
Please do not send returned items to the manufacturer’s address.
You will only bear one-time shipping fee at maximum for your order (including return delivery). No extra restocking fees will be charged for any eligible returned merchandise.
Refund Terms
After we receive and fully inspect your returned goods, we will send a confirmation email to inform you of the inspection result.
We will notify you whether your refund request is approved or rejected in this email.
If approved, your refund will be issued and credited back to your original payment method (credit card, digital wallet, etc.) within several business days.
Late or Missing Refunds
If you have not received your refund after our approval, please follow these steps for troubleshooting:
- Double-check your bank or payment account balance;
- Contact your credit card issuer, as refund posting usually requires a processing period;
- Reach out to your bank for further confirmation of pending transactions.
If you finish the above checks and still cannot locate your refund, feel free to contact our support team via service@wearLyy.com for assistance.
Company Name: 2049 Innovation Limited
Address: Unit D18, 3/F, Wong King Industrial Building, No. 2-4 Tai Yau Street, San Po Kong, Kowloon
Customer Service Email: service@wearLyy.com